Stock levels and delivery quantities are displayed on the product detail page and in the stock excel list in the download area. Our stocks are updated every 30 minutes.

There is no fixed minimum order quantity for stock items. They can be ordered in small quantities, depending on availability. For printed items, the minimum order quantity is usually 50 pieces.

Yes, we manufacture customised promotional items - whether anti-stress figures, cuddly toys, squeaky ducks, Mr Bert® figures or Schmoozies® display cleaners. The colour, shape and design can be customised. You can find more information here.

The minimum order quantities for customised products vary depending on the product category:
- Squeaky ducks: 3,000 pieces
- Cuddly toys: 5,000 pieces (up to 20 cm) / 3,000 pieces (from 20 cm)
- Schmoozies®: 3,000 pieces
- Anti-stress articles (SQUEEZIES®): 3,000 pieces for individual shapes, 1,000 pieces for special colours

Yes, samples can be ordered to test the quality and feel of the products in advance.

The packaging unit (PU) is specified under ‘Item details’ on the product detail page or in the product data sheet. 

In the ‘Orders’ section of your account, you can clearly manage your orders and commissions. There you can see
- The status of your orders (open, completed, partially dispatched).
- Backorders and pending deliveries.
- Delivery and tracking numbers. 
You can also
- Edit or cancel individual items if necessary.
- Download your orders as PDF files. 
All information and functions are available in one place to make managing your orders as easy as possible.

With the configurator in the webshop, you can order, calculate and manage products with logos directly online:
- Calculate prices: Quickly determine prices for printed products, for you and your customers.
- Order directly: Use the ‘Configure’ button to order personalised products around the clock. 
The configurator offers a simple and efficient way to customise products and conveniently process orders.

The product data sheet provides all the important information about an item at a glance. This includes:
- Item details: Colour, size, material, weight and origin.
- Functions: Description of product features and possible uses.
- Advertising application: Finishing options, printing method and dimensions of the advertising space. 
You will find the product data sheet directly next to the respective item so that all relevant information is available in a clear and compact format.

Our marketing materials are available for download in the dashboard. This includes product and image images, flyers and the annual catalogue (also in a neutral version) as a PDF.

In the dashboard you will find flyers, the annual catalogue (also as a neutral version) as well as product and image images as PDF files for download. You can find more information here.

No problem! We will be happy to send you new access data. Please contact us by telephone on 04606 / 9402-0 or click on ‘Forgot password’

As a new commercial customer, you can also order without access data. Select ‘Order as a new customer’ in the shopping basket and pay conveniently via PayPal. You will subsequently receive the access data for future orders by e-mail.

Information on shipping and express delivery costs can be found here.

Information on the printing options for our products such as cuddly toys, Schmoozies, ducks or Mr Bert can be found on the respective product detail page. Cuddly toys can also be customised with accessories such as mini T-shirts, scarves or triangular scarves, which can also be printed.

At mbw® we use vector graphics as artwork for pad printing. Vector graphics also promise optimum results for the other printing processes and are therefore desirable. You can find out more here.
Possible file extensions:
-.svg, -.ai, -.eps, and -.cdr.

At mbw® we use pixel graphics as a print template for direct transfer, stickers and doming. The resolution of a graphic is specified in dpi. dpi stands for ‘dots per inch’, i.e. pixels per inch. One inch is 2.54 cm. Ideally, your artwork should have a resolution of 300 dpi. You can find out more here.
Possible file extensions:
-.jpeg, -.tiff, -.png, -.gif, -.psd

Special models are possible for cuddly toys, squeaky ducks, SQUEEZIES® and Mr Bert® figures. Colours, shapes and details can be individually designed according to customer requirements.

The minimum order quantity varies depending on the product: For SQUEEZIES® & Mr Bert® (desired colour: 1,000 pcs.; special model: 3,000 pcs.), squeaky ducks (3,000 pcs.), cuddly toys up to 20 cm (5,000 pcs.) and over 20 cm (3,000 pcs.).

Yes, a visualisation showing the design and colour scheme of the custom-made product is created before production. This allows adjustments to be made before the first sample is produced. You can find more information here.
Can I receive a sample of my customised product in advance?
Yes, once a visualisation has been created, a sample can be produced on request. This allows the design to be checked before series production starts.

The cuddly toys are made of high-quality, soft plush materials such as polyester or recycled PET. They are durable and offer a real cuddle factor.

Yes, there are cuddly toys that are made from recycled PET bottles, which saves resources and reduces waste.
How are the recycled cuddly toys made?
Used PET bottles are cleaned, shredded and processed into fibres, which are then used to make the plush material for the cuddly toys. You can find out more about the process here.

Yes, all cuddly toys comply with the applicable safety and quality standards and are tested for harmful substances. You can find out more about the quality of our products here.

The OEKO-TEX® certification confirms that all components of the cuddly toy - from the fabric to the seams - have been tested for harmful substances and are harmless to health. You can find out more here.

Yes, the Baby's Choice collection includes cuddly toys specially developed for babies with soft materials, soft colours and child-friendly shapes. Some models also have a rattle or squeak function to playfully stimulate the little ones' senses.

Your logo can be printed on various cuddly toy accessories such as mini T-shirts or scarves. Some models also offer the option of an advertising flag for a discreet but effective brand presentation.

The possible combinations are displayed on the product detail page or in the configurator after logging in.

Most cuddly toys can be washed by hand or on a gentle cycle at a low temperature. More detailed care instructions must be observed depending on the model.

SQUEEZIES® are soft anti-stress products that deform when squeezed and then return to their original shape. They serve as stress-relief aids and creative promotional items.

SQUEEZIES® are made of flexible PU foam (polyurethane), which is pleasant to the touch and ideal for crumpling. Thanks to their material properties, they always return to their original shape.

Yes, SQUEEZIES® can be customised with a logo or slogan using the pad printing process. Information on the printing positions can be found on the respective data sheet.

Yes, there is a large selection of themed ducks, including professions such as doctors or craftsmen as well as seasonal and event ducks for Christmas, Easter or Oktoberfest.

Yes, all squeaky ducks comply with the applicable safety standards and the toy directive EN 71. They are free from harmful substances and are suitable for children without hesitation. You can find out more about quality and safety here.

Yes, there are squeaky ducks made from natural rubber, a renewable raw material. These environmentally friendly alternatives are made from natural and renewable raw materials - protecting the environment and nature.

Yes, the squeaky ducks can be customised with a logo or slogan. Information on the print positions can be found on the respective data sheet.

Schmoozies® are made of soft plush with a microfibre underside that has been specially developed for cleaning smooth surfaces such as smartphone or tablet displays.

Schmoozies® are not only cute plush figures, but also practical display cleaners, as their microfibre underside removes fingerprints and dust from screens.

Yes, Schmoozies® can be customised with your logo. The advertising is applied to a small advertising flag attached to the underside of the product.

Most Schmoozies® can be washed by hand or on a gentle cycle at a low temperature. More detailed care instructions must be observed depending on the model.

mbw® offers a wide range of toys for dogs and cats, including minifeet toys with squeak and crackle function or pull ropes for interactive playtime fun. You can find all our dog and cat toys here.

Yes, all toys are carefully tested and made from pet-friendly materials that are safe for dogs and cats.

Yes, some models have integrated rattles or squeaking and crackling functions that increase the playtime fun for dogs and cats.

Most cuddly toys can be washed by hand or on a gentle cycle at a low temperature. More detailed care instructions can be found on the respective product detail page and in the product data sheet, as these may vary depending on the model.

Yes, the dog and cat toys can be customised with a logo. Depending on the model, there are various options available - either directly on the product or on an attached advertising banner. The exact print positions and areas can be found in the respective data sheet.